Use cases
Your team answers emails.
So does our agent.
Faster, more consistent, fully documented — with context from all systems and clear escalation paths.
Live simulation
An email arrives. The agent takes over.
Click a scenario to see how the agent pulls context from multiple systems, checks rules, and acts.
Can I still cancel my order?
From: Anna Miller · 09:14
Hi, I just placed order #38291 but I no longer need the item. Can I still cancel before it ships?
Agent processing
Category: cancellation · Confidence: 0.96
Status: in picking · not yet shipped
Policy: cancellation before shipment allowed
WMS: picking stopped · ERP: credit note created
Confirmation sent to customer, order cancelled
Automatically cancel orders — Can I still cancel my order?
Automatically answer delivery status inquiries — Where is my delivery? I've been waiting for 5 days.
Automate carrier communication — Delivery delay: 3 pallets +2 days
Automatically verify returns and credit notes — Verify credit note for return #8291
Before / After
What actually changes
Every request follows the same pattern — but your team handles it manually today. The agent takes over the legwork; your experts stay in charge of exceptions and escalations.
Always the same pattern
Whether it is a customer, carrier, or internal team — the agent follows your rules. When uncertain, it escalates to your team.
Without agent
Open multiple systems, gather data manually
10–15 min per case
Read, classify, and assign every email individually
Error-prone at volume
Customers wait for a response
Avg. 2–4 hours response time
Delays only surface when customers complain
Reactive instead of proactive
With agent
Context loaded automatically from all systems
Shop + ERP + WMS + Logistics
Emails classified and processed in seconds
< 30 sec to response
Customers notified proactively
e.g. 11 emails for one delivery delay
Escalation on uncertainty — your experts decide
Agent handles only the legwork
Processing time
10–15 min
< 30 sec
Response time
2–4 hours
Instant
System lookups
3–5 manual
Automatic
Escalations
All manual
Exceptions only
What emails does your team answer every day?
Show us 5 typical requests — we will show you which ones an agent can handle.